I currently design and engineer the prompt system behind Glassdoor’s AI Resume Copilot (ARC)—a conversational career guidance experience live to 100% of U.S. users. ARC helps job seekers analyze job fit, compare salaries, and plan career progression by combining resume data with job market insights, salary tools, and employer reviews.

My focus is making LLM output feel like a product, not a demo: consistent voice, clear sourcing, predictable structure, and constrained scope.

I also help teams translate “safety and accuracy” into shippable behavior—what the model can say, what it can’t, and how it should recover when it doesn’t know.

Beyond the core copilot experience, I’ve worked on features like Best Places to Work integration, LLM-generated suggested prompts for onboarding, and AI experiences for users who haven’t uploaded a resume yet.

At g2o, I worked as a senior content designer across design systems and research—bringing structure to complex information and making it usable for real teams.

I also created templates and writing systems (release notes, internal comms patterns, documentation structures) so teams could keep content consistent after launch.

After completing the Currency design system project, I transitioned to co-leading a comprehensive UX research initiative for a home builder.

Applying a content strategy lens to research, I helped conduct in-depth interviews to understand the digital journey and translate findings into clearer content direction.

Beyond research, I developed internal AI training frameworks focused on clarity, constraints, and context—helping UX teams create more consistent and effective AI interactions through strategic prompt generation.

I was a UX Content Designer at IBM from early 2019 until spring 2023. Content designers create and communicate meaning throughout product or service experiences for users and customers.

For the last two years, I was on the Watson Customer Cares team. As the only dedicated in-product content designer for multiple AI-driven products (Watson Assistant and Watson Discovery), I've both designed content and developed guidelines for consistent voice and tone across multiple mediums.

For the two years prior, I worked in the Design Program Office on designer-led initiatives. My time was split between curriculum design for our designer onboarding program Patterns and working on programs focused on designing excellent experiences for users across business units.

I was also responsible for external channel communications and strategy for platforms like @IBMDesign and Design at IBM.

I was a digital content writer and content strategist at InVision, a SaaS company that was aiming to become the "operating system for design".

During my time at InVision, I played an integral role in redesigning and relaunching the blog (Inside Design), our two Medium publications, and our weekly digest. I implemented A/B testing to experiment with content, leading to data-driven optimizations.

I was also responsible for crafting compelling, audience-specific copy & content for a wide range of mediums, including event announcements, blog posts, longform articles, and the infamous "Clark from InVision" weekly email digests.

I was the Marketing Director at UX Booth, a publication by and for the user experience community, for more than a year.

My main responsibilities were to grow our newsletter subscriber list and increase our page views and email signups through rapid iteration and experimentation. I also managed our social media strategy and community building efforts.

One of the small but significant projects I led was optimizing the inline email subscription forms. Through A/B testing and user research, we were able to triple the number of email signups while making the signup form CTA smaller and less disruptive to the reading experience.

I spent a year as the blog editor at Piktochart, a SaaS tool for designing infographics and telling visual stories.

I managed the content strategy including writing and maintaining our style guide, creating and refining processes for content creation and cross-team collaboration, and using user research and data to make informed decisions about messaging and content.

As the resident English expert (the company is based in Malaysia), part of my responsibilities were to proof and optimize copy in all areas of the company—from CTA buttons and weekly emails to tooltips and help documentation.

You can see some of the posts I wrote for Piktochart here.